When ChatGPT is down: check, keep working, move the thread
Updated 2026-09-12 · by Josh, co-founder of Sortbase
The short version
Check status.openai.com first. If ChatGPT is really down, the fastest way to keep working is to carry the conversation to a model that is answering. If the thread lives in a Sortbase folder, open it from Claude, Gemini, Grok and send it there in one click; the whole conversation arrives with its context. If it does not, this page is the reason to file the ones that matter before the next incident.
1. Confirm it is the platform
The status page is the only source that counts; social media reports lag it both ways. If the status page is green and you still cannot load a chat, try a hard refresh, a second browser profile with extensions disabled, and a fresh sign-in before assuming an outage. If the status page shows an incident, nothing on that site will fix it faster than waiting.
2. Keep working somewhere that is up
Outages rarely hit every platform at once. Open Claude, Gemini, Grok and check which one is answering. The problem is not finding a working model; it is that the conversation you were in the middle of is on the site that is down.
3. Move the thread
If the conversation is filed in Sortbase, its folder is visible from any of the four sites. Open it from the one that is up, click the forward icon on the chat row, choose the model, and the whole conversation lands there as an attachment. Say "continue" and carry on. When ChatGPT comes back, the original is still where you left it. If the conversation was never filed, Sortbase cannot reach it during the outage; that is the honest limit, and the reason to file the threads you would be upset to lose.
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Recent incidents, for the record
- 2026-09-03ChatGPT, Claude and Grok went down within minutes of each other; Downdetector logged more than 37,000 ChatGPT reports. Gemini stayed up.
- 2026-09-10OpenAI status: shared ChatGPT Projects could not be opened from a direct link.
- 2026-09-12OpenAI status: about 1% of ChatGPT Work turns failing on existing threads.
FAQ
- How do I know if ChatGPT is down or if it is just me?
- Check status.openai.com first (https://status.openai.com/); it is the only authoritative source. If the status page is green, try a hard refresh, a different browser profile with extensions off, and signing out and in. If the status page shows an incident, waiting is usually the only fix on that site; the sections below are about what you can do elsewhere.
- Can I keep working on the same conversation while ChatGPT is down?
- Only if you have a copy of the conversation outside ChatGPT. If it is filed in Sortbase, open the folder from any of the other three sites and send the thread there in one click; the whole conversation arrives as an attachment and the other model continues from where you were. If it is not filed anywhere, you will need to wait for ChatGPT to come back.
- Does Sortbase depend on the platform being up?
- Sortbase runs inside the four sites, so it cannot show your ChatGPT folder from ChatGPT while ChatGPT is down. It can show the same folder tree from ChatGPT, Claude, Gemini or Grok, whichever is answering, because folders sync through your Sortbase account.
- How much does Sortbase cost?
- Free to install. 7-day free trial of every feature, card required, nothing charged during the trial. Then $10/month or $100/year. Cancel any time in the trial.
Incident dates are taken from the platform's own status page and contemporaneous reporting. This page does not track live status; use status.openai.com for that. Other platforms: Claude, Gemini, Grok.